Çözüldü Bilgisayar açılırken zaman zaman mavi ekran hatası veriyor

Bu konu çözüldü olarak işaretlenmiştir. Çözülmediğini düşünüyorsanız konuyu rapor edebilirsiniz.
Katılım
19 Aralık 2023
Mesajlar
169
Makaleler
1
Çözümler
1
Beğeniler
135
Her zaman değil ancak bazen bilgisayarı açarken mavi ekran ile karşılaşıyorum. Bilgisayara daha çok kısa süre önce temiz kurulumla Windows 11 kurdum. Sıfır Windows 11 kurmadan önce cihazın içindeki HDD'yi SSD ile değiştirmiştim. Ancak mavi ekran hatasını ara sıra temiz Windows 11 kurulumundan önce de veriyordu.

Minidump dosyaları buradadır: Google Drive

Hatayı analiz etmekte, sebebini anlamakta ve çözüm yollarını bulmakta yardımcı olursanız sevinirim.

@Recep Baltaş Müsait iseniz ilgilenebilir misiniz?
 
Son düzenleme:
Çözüm
  • Arg1 (c0000005): Access Violation – belleğe hatalı erişim.
  • Arg2 (0x0): Hatalı erişim yapılan adres: NULL
  • Faulting Process: ETDCtrl.exe (Elan Touchpad denetleyicisi)

Sorunun Kaynağı:​

Bu işlem genellikle ElanTech Touchpad sürücüsüne aittir (Lenovo cihazlarda sık görülür). Burada NULL adrese erişmeye çalıştığı için sistem çöküyor.

Çözüm Önerileri:​

  • Lenovo resmi web sitesinden cihaz modelinize özel Elan Touchpad sürücüsünü indirin ve yükleyin.
  • Eğer güncelleme çözmezse, geçici olarak Elan yazılımını devre dışı bırakabilirsiniz:
    • Görev Yöneticisi > Başlangıç sekmesi > ETDCtrl.exe'yi devre dışı bırakın.
  • BIOS sürümünüz 2018 tarihli (8TCN25WW - 04/13/2018). Eğer daha yeni bir BIOS varsa, Lenovo destek sitesinden güncelleyebilirsiniz.
Kod:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1375

    Key  : Analysis.Elapsed.mSec
    Value: 1424

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1552

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

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    Key  : Dump.Attributes.DiagDataWrittenToHeader
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    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  072025-11703-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbb0a79322080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffbb0a79322080 -- (.trap 0xffffbb0a79322080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffbb0a79322080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2 vip     ov up di pl nz na pe nc
6920:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
fffffc80`97b064f8 fffff805`e9fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffffc80`97b06500 fffff805`ea2b9845     : ffffbb0a`79322000 00000000`00000000 ffffbb0a`79322080 00000000`207805bc : nt!KiDispatchException+0xb0b
fffffc80`97b06c10 fffff805`ea2b4982     : fffffc80`97b06ee0 fffff805`e9e782e0 00000000`000000f5 fffff805`ea03009d : nt!KiExceptionDispatch+0x145
fffffc80`97b06df0 00000000`00000000     : fffff805`95a83909 00000000`00000000 00000000`00000000 00110014`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffbb0a769e2080; .thread 0xffffbb0a79322080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1375

    Key  : Analysis.Elapsed.mSec
    Value: 1424

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1552

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  072025-11703-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbb0a79322080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffbb0a79322080 -- (.trap 0xffffbb0a79322080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffbb0a79322080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2 vip     ov up di pl nz na pe nc
6920:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
fffffc80`97b064f8 fffff805`e9fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffffc80`97b06500 fffff805`ea2b9845     : ffffbb0a`79322000 00000000`00000000 ffffbb0a`79322080 00000000`207805bc : nt!KiDispatchException+0xb0b
fffffc80`97b06c10 fffff805`ea2b4982     : fffffc80`97b06ee0 fffff805`e9e782e0 00000000`000000f5 fffff805`ea03009d : nt!KiExceptionDispatch+0x145
fffffc80`97b06df0 00000000`00000000     : fffff805`95a83909 00000000`00000000 00000000`00000000 00110014`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffbb0a769e2080; .thread 0xffffbb0a79322080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1312

    Key  : Analysis.Elapsed.mSec
    Value: 7286

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 484

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1882

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 84

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  071925-11078-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffd08953894080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffd08953894080 -- (.trap 0xffffd08953894080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffd08953894080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2     vif ov up ei pl nz na pe nc
6a20:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
ffffe088`74c864f8 fffff805`c4fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
ffffe088`74c86500 fffff805`c52b9845     : ffffd089`53894000 00000000`00000000 ffffd089`53894080 00000000`16b2b464 : nt!KiDispatchException+0xb0b
ffffe088`74c86c10 fffff805`c52b4982     : ffffe088`74c86ee0 fffff805`c4e782e0 00000000`000000f5 fffff805`c503009d : nt!KiExceptionDispatch+0x145
ffffe088`74c86df0 00000000`00000000     : fffff805`71a03909 00000000`00000000 00000000`00000000 00150013`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffd08955b60080; .thread 0xffffd08953894080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1421

    Key  : Analysis.Elapsed.mSec
    Value: 4297

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 406

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1526

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 82

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  071525-11281-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc68e3dac50c0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

STACK_TEXT: 
ffff8889`c949e4f8 fffff807`d3fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
ffff8889`c949e500 fffff807`d42b9845     : 0000005a`1fe14377 0000005a`1fe1438a ffff8889`c949ec90 00003f5e`6a637d08 : nt!KiDispatchException+0xb0b
ffff8889`c949ec10 fffff807`d42b4982     : 00000000`00000000 00000000`00000000 00000000`000000f5 fffff807`d403009d : nt!KiExceptionDispatch+0x145
ffff8889`c949edf0 00000000`00000000     : fffff807`81203909 00000000`00000000 00000000`00000000 000a000f`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

Followup:     MachineOwner
---------

[SMBIOS Data Tables v3.0]
[DMI Version - 0]
[2.0 Calling Convention - No]
[Table Size - 3459 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        LENOVO
  BIOS Version                  8TCN25WW
  BIOS Starting Address Segment e000
  BIOS Release Date             04/13/2018
  BIOS ROM Size                 5f0000
  BIOS Characteristics
       07: - PCI Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       19: - EDD Supported
       20: - NEC 9800 J-Floppy Supported
       21: - Toshiba J-Floppy Supported
       22: - 360KB Floppy Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       27: - Keyboard Services Supported
       30: - CGA/Mono Services Supported
       49: - System Vendor Reserved
       51: - System Vendor Reserved
       52: - System Vendor Reserved
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       08: - BIOS Boot Specification Supported
       10: - Enable Targeted Content Distribution
       11: - UEFI Specification Supported
  BIOS Major Revision           1
  BIOS Minor Revision           25
  EC Firmware Major Revision    1
  EC Firmware Minor Revision    25
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  LENOVO
  Product Name                  81DE
  Version                       Lenovo ideapad 330-15IKB
  Serial Number                 PF174LAF
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
  Family                        ideapad 330-15IKB
[BaseBoard Information (Type 2) - Length 15 - Handle 0002h]
  Manufacturer                  LENOVO
  Product                       LNVNB161216
  Version                       SDK0J40679 WIN
  Serial Number                 PF174LAF
  Asset Tag                                 
  Feature Flags                 09h
       00: - Motherboard
       03: - Replaceable
  Location                      Type2 - Board Chassis Location
  Chassis Handle                0003h
  Board Type                    0ah - Processor/Memory Module
  Number of Child Handles       0
[System Enclosure (Type 3) - Length 22 - Handle 0003h]
  Manufacturer                  LENOVO
  Chassis Type                  Notebook
  Version                       Lenovo ideapad 330-15IKB
  Serial Number                         
  Asset Tag Number                         
  Bootup State                  Safe
  Power Supply State            Safe
  Thermal State                 Safe
  Security Status               None
  OEM Defined                   0
  Height                        0U
  Number of Power Cords         1
  Number of Contained Elements  0
  Contained Element Size        0
[Processor Information (Type 4) - Length 48 - Handle 0004h]
  Socket Designation            U3E1
  Processor Type                Central Processor
  Processor Family              cdh - Intel Core 2 Solo processor
  Processor Manufacturer        Intel(R) Corporation
  Processor ID                   ea060800fffbebbf
  Processor Version             Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
  Processor Voltage             86h - 0.6V
  External Clock                100MHz
  Max Speed                     8300MHz
  Current Speed                 1500MHz
  Status                        Enabled Populated
  Processor Upgrade             Other
  L1 Cache Handle               0005h
  L2 Cache Handle               0006h
  L3 Cache Handle               0007h
  Serial Number                                       
  Asset Tag Number                                   
  Part Number                   To Be Filled By O.E.M.
  Core Count                    4
  Core Enabled                  4
  Thread Count                  8
  Processor Characteristics     fc
  Enabled Characteristics:
       0x 2: 64-bit Capable
       0x 3: Multi-Core
       0x 4: Hardware Thread
       0x 5: Execute Protection
       0x 6: Enhanced Virtualization
       0x 7: Power/Performance Control
  Processor Family 2            00cdh - Intel Core 2 Solo processor
  Core Count 2                  4
  Core Enabled 2                4
  Thread Count 2                8
[Cache Information (Type 7) - Length 19 - Handle 0005h]
  Socket Designation            L1 Cache
  Cache Configuration           0180h - WBEnabled Int NonSocketed L1
  Maximum Cache Size            0100h - 256K
  Installed Size                0100h - 256K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         ParitySingle-Bit ECC
  System Cache Type             Unified
  Associativity                 8-way Set-Associative
  Maximum Cache Size 2          4320314c - 1126183244l Kb
[Cache Information (Type 7) - Length 19 - Handle 0006h]
  Socket Designation            L2 Cache
  Cache Configuration           0181h - WBEnabled Int NonSocketed L2
  Maximum Cache Size            0400h - 1024K
  Installed Size                0400h - 1024K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Unified
  Associativity                 4-way Set-Associative
  Maximum Cache Size 2          4320324c - 1126183500l Kb
[Cache Information (Type 7) - Length 19 - Handle 0007h]
  Socket Designation            L3 Cache
  Cache Configuration           0182h - WBEnabled Int NonSocketed L3
  Maximum Cache Size            1800h - 6144K
  Installed Size                1800h - 6144K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         Specification Reserved
  System Cache Type             Unified
  Associativity                 12-way Set-Associative
  Maximum Cache Size 2          4320334c - 1126183756l Kb
[OEM Strings (Type 11) - Length 5 - Handle 001eh]
  Number of Strings             3
   1                            OemString1
   2                            OemString2
   3                            OemString3
[System Configuration Options (Type 12) - Length 5 - Handle 001fh]
[Physical Memory Array (Type 16) - Length 23 - Handle 0024h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              33554432KB
  Memory Error Inf Handle       [No Errors]
  Number of Memory Devices      2
[Memory Device (Type 17) - Length 40 - Handle 0025h]
  Memory Error Info Handle      [No Errors]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                ChannelA-DIMM0
  Bank Locator                  BANK 0
  Memory Type                   1ah - DDR4
  Type Detail                   4080h - Synchronous Unbuffered (Unregistered)
  Speed                         2133MHz
  Manufacturer                  Samsung
  Serial Number                         
  Asset Tag Number                       
  Part Number                   M471A5244CB0-CRC   
  Attributes                    1
  Extended Size                 0
  Configured Memory Speed       2133
  Minimum Voltage               1500
  Maximum Voltage               1500
  Configured Voltage            1200
[Memory Device (Type 17) - Length 40 - Handle 0026h]
  Memory Error Info Handle      [No Errors]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                ChannelB-DIMM0
  Bank Locator                  BANK 2
  Memory Type                   1ah - DDR4
  Type Detail                   4080h - Synchronous Unbuffered (Unregistered)
  Speed                         2133MHz
  Manufacturer                  Ramaxel
  Serial Number                         
  Asset Tag Number                       
  Part Number                   RMSA3270ME86H9F-2666
  Attributes                    1
  Extended Size                 0
  Configured Memory Speed       2133
  Minimum Voltage               1250
  Maximum Voltage               1500
  Configured Voltage            1200
[Memory Array Mapped Address (Type 19) - Length 31 - Handle 0027h]
  Starting Address              00000000h
  Ending Address                007fffffh
  Memory Array Handle           0024h
  Partition Width               02
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 0028h]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Device Handle          0025h
  Mem Array Mapped Adr Handle   0027h
  Partition Row Position        [Unknown]
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 0029h]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Device Handle          0026h
  Mem Array Mapped Adr Handle   0027h
  Partition Row Position        [Unknown]
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[ (Type 256) - Length 17 - Handle 0032h]
[ (Type 256) - Length 11 - Handle 0033h]
[ (Type 256) - Length 8 - Handle 0034h]
[ (Type 256) - Length 8 - Handle 0035h]
[ (Type 256) - Length 20 - Handle 0036h]
[ (Type 256) - Length 64 - Handle 0037h]
[ (Type 256) - Length 5 - Handle 0038h]
[ (Type 256) - Length 6 - Handle 0039h]
[ (Type 256) - Length 81 - Handle 003bh]
[ (Type 256) - Length 26 - Handle 003ch]
[ (Type 256) - Length 26 - Handle 003dh]
[ (Type 256) - Length 75 - Handle 003eh]
[ (Type 256) - Length 54 - Handle 003fh]
[ (Type 256) - Length 14 - Handle 0040h]
[ (Type 256) - Length 18 - Handle 0041h]
[ (Type 256) - Length 4 - Handle feffh]
  • Arg1 (c0000005): Access Violation – belleğe hatalı erişim.
  • Arg2 (0x0): Hatalı erişim yapılan adres: NULL
  • Faulting Process: ETDCtrl.exe (Elan Touchpad denetleyicisi)

Sorunun Kaynağı:​

Bu işlem genellikle ElanTech Touchpad sürücüsüne aittir (Lenovo cihazlarda sık görülür). Burada NULL adrese erişmeye çalıştığı için sistem çöküyor.

Çözüm Önerileri:​

  • Lenovo resmi web sitesinden cihaz modelinize özel Elan Touchpad sürücüsünü indirin ve yükleyin.
  • Eğer güncelleme çözmezse, geçici olarak Elan yazılımını devre dışı bırakabilirsiniz:
    • Görev Yöneticisi > Başlangıç sekmesi > ETDCtrl.exe'yi devre dışı bırakın.
  • BIOS sürümünüz 2018 tarihli (8TCN25WW - 04/13/2018). Eğer daha yeni bir BIOS varsa, Lenovo destek sitesinden güncelleyebilirsiniz.
Kod:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1375

    Key  : Analysis.Elapsed.mSec
    Value: 1424

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1552

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  072025-11703-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbb0a79322080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffbb0a79322080 -- (.trap 0xffffbb0a79322080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffbb0a79322080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2 vip     ov up di pl nz na pe nc
6920:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
fffffc80`97b064f8 fffff805`e9fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffffc80`97b06500 fffff805`ea2b9845     : ffffbb0a`79322000 00000000`00000000 ffffbb0a`79322080 00000000`207805bc : nt!KiDispatchException+0xb0b
fffffc80`97b06c10 fffff805`ea2b4982     : fffffc80`97b06ee0 fffff805`e9e782e0 00000000`000000f5 fffff805`ea03009d : nt!KiExceptionDispatch+0x145
fffffc80`97b06df0 00000000`00000000     : fffff805`95a83909 00000000`00000000 00000000`00000000 00110014`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffbb0a769e2080; .thread 0xffffbb0a79322080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1375

    Key  : Analysis.Elapsed.mSec
    Value: 1424

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1552

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 83

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  072025-11703-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbb0a79322080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffbb0a79322080 -- (.trap 0xffffbb0a79322080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffbb0a79322080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2 vip     ov up di pl nz na pe nc
6920:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
fffffc80`97b064f8 fffff805`e9fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffffc80`97b06500 fffff805`ea2b9845     : ffffbb0a`79322000 00000000`00000000 ffffbb0a`79322080 00000000`207805bc : nt!KiDispatchException+0xb0b
fffffc80`97b06c10 fffff805`ea2b4982     : fffffc80`97b06ee0 fffff805`e9e782e0 00000000`000000f5 fffff805`ea03009d : nt!KiExceptionDispatch+0x145
fffffc80`97b06df0 00000000`00000000     : fffff805`95a83909 00000000`00000000 00000000`00000000 00110014`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffbb0a769e2080; .thread 0xffffbb0a79322080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1312

    Key  : Analysis.Elapsed.mSec
    Value: 7286

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 484

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1882

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 84

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  071925-11078-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffd08953894080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

TRAP_FRAME:  ffffd08953894080 -- (.trap 0xffffd08953894080)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0100000200010401 rbp=ffffd08953894080
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=2     vif ov up ei pl nz na pe nc
6a20:00000000`00000000 ??              ???
Resetting default scope

IP_IN_FREE_BLOCK: 0

UNALIGNED_STACK_POINTER:  0100000200010401

STACK_TEXT:  
ffffe088`74c864f8 fffff805`c4fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
ffffe088`74c86500 fffff805`c52b9845     : ffffd089`53894000 00000000`00000000 ffffd089`53894080 00000000`16b2b464 : nt!KiDispatchException+0xb0b
ffffe088`74c86c10 fffff805`c52b4982     : ffffe088`74c86ee0 fffff805`c4e782e0 00000000`000000f5 fffff805`c503009d : nt!KiExceptionDispatch+0x145
ffffe088`74c86df0 00000000`00000000     : fffff805`71a03909 00000000`00000000 00000000`00000000 00150013`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .process /r /p 0xffffd08955b60080; .thread 0xffffd08953894080 ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000008, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ExceptionRecord                               ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ContextRecord                                 ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1421

    Key  : Analysis.Elapsed.mSec
    Value: 4297

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 406

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1526

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 82

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!KiDispatchException

    Key  : Failure.Hash
    Value: {00781d15-b897-afab-75cd-f83221cbf387}


BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: 0

BUGCHECK_P3: 8

BUGCHECK_P4: 0

FILE_IN_CAB:  071525-11281-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc68e3dac50c0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  ETDCtrl.exe

STACK_TEXT: 
ffff8889`c949e4f8 fffff807`d3fc56cb     : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
ffff8889`c949e500 fffff807`d42b9845     : 0000005a`1fe14377 0000005a`1fe1438a ffff8889`c949ec90 00003f5e`6a637d08 : nt!KiDispatchException+0xb0b
ffff8889`c949ec10 fffff807`d42b4982     : 00000000`00000000 00000000`00000000 00000000`000000f5 fffff807`d403009d : nt!KiExceptionDispatch+0x145
ffff8889`c949edf0 00000000`00000000     : fffff807`81203909 00000000`00000000 00000000`00000000 000a000f`000707e9 : nt!KiPageFault+0x442


SYMBOL_NAME:  nt!KiDispatchException+b0b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.4652

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  b0b

FAILURE_BUCKET_ID:  AV_nt!KiDispatchException

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {00781d15-b897-afab-75cd-f83221cbf387}

Followup:     MachineOwner
---------

[SMBIOS Data Tables v3.0]
[DMI Version - 0]
[2.0 Calling Convention - No]
[Table Size - 3459 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        LENOVO
  BIOS Version                  8TCN25WW
  BIOS Starting Address Segment e000
  BIOS Release Date             04/13/2018
  BIOS ROM Size                 5f0000
  BIOS Characteristics
       07: - PCI Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       19: - EDD Supported
       20: - NEC 9800 J-Floppy Supported
       21: - Toshiba J-Floppy Supported
       22: - 360KB Floppy Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       27: - Keyboard Services Supported
       30: - CGA/Mono Services Supported
       49: - System Vendor Reserved
       51: - System Vendor Reserved
       52: - System Vendor Reserved
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       08: - BIOS Boot Specification Supported
       10: - Enable Targeted Content Distribution
       11: - UEFI Specification Supported
  BIOS Major Revision           1
  BIOS Minor Revision           25
  EC Firmware Major Revision    1
  EC Firmware Minor Revision    25
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  LENOVO
  Product Name                  81DE
  Version                       Lenovo ideapad 330-15IKB
  Serial Number                 PF174LAF
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
  Family                        ideapad 330-15IKB
[BaseBoard Information (Type 2) - Length 15 - Handle 0002h]
  Manufacturer                  LENOVO
  Product                       LNVNB161216
  Version                       SDK0J40679 WIN
  Serial Number                 PF174LAF
  Asset Tag                                 
  Feature Flags                 09h
       00: - Motherboard
       03: - Replaceable
  Location                      Type2 - Board Chassis Location
  Chassis Handle                0003h
  Board Type                    0ah - Processor/Memory Module
  Number of Child Handles       0
[System Enclosure (Type 3) - Length 22 - Handle 0003h]
  Manufacturer                  LENOVO
  Chassis Type                  Notebook
  Version                       Lenovo ideapad 330-15IKB
  Serial Number                         
  Asset Tag Number                         
  Bootup State                  Safe
  Power Supply State            Safe
  Thermal State                 Safe
  Security Status               None
  OEM Defined                   0
  Height                        0U
  Number of Power Cords         1
  Number of Contained Elements  0
  Contained Element Size        0
[Processor Information (Type 4) - Length 48 - Handle 0004h]
  Socket Designation            U3E1
  Processor Type                Central Processor
  Processor Family              cdh - Intel Core 2 Solo processor
  Processor Manufacturer        Intel(R) Corporation
  Processor ID                   ea060800fffbebbf
  Processor Version             Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
  Processor Voltage             86h - 0.6V
  External Clock                100MHz
  Max Speed                     8300MHz
  Current Speed                 1500MHz
  Status                        Enabled Populated
  Processor Upgrade             Other
  L1 Cache Handle               0005h
  L2 Cache Handle               0006h
  L3 Cache Handle               0007h
  Serial Number                                       
  Asset Tag Number                                   
  Part Number                   To Be Filled By O.E.M.
  Core Count                    4
  Core Enabled                  4
  Thread Count                  8
  Processor Characteristics     fc
  Enabled Characteristics:
       0x 2: 64-bit Capable
       0x 3: Multi-Core
       0x 4: Hardware Thread
       0x 5: Execute Protection
       0x 6: Enhanced Virtualization
       0x 7: Power/Performance Control
  Processor Family 2            00cdh - Intel Core 2 Solo processor
  Core Count 2                  4
  Core Enabled 2                4
  Thread Count 2                8
[Cache Information (Type 7) - Length 19 - Handle 0005h]
  Socket Designation            L1 Cache
  Cache Configuration           0180h - WBEnabled Int NonSocketed L1
  Maximum Cache Size            0100h - 256K
  Installed Size                0100h - 256K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         ParitySingle-Bit ECC
  System Cache Type             Unified
  Associativity                 8-way Set-Associative
  Maximum Cache Size 2          4320314c - 1126183244l Kb
[Cache Information (Type 7) - Length 19 - Handle 0006h]
  Socket Designation            L2 Cache
  Cache Configuration           0181h - WBEnabled Int NonSocketed L2
  Maximum Cache Size            0400h - 1024K
  Installed Size                0400h - 1024K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Unified
  Associativity                 4-way Set-Associative
  Maximum Cache Size 2          4320324c - 1126183500l Kb
[Cache Information (Type 7) - Length 19 - Handle 0007h]
  Socket Designation            L3 Cache
  Cache Configuration           0182h - WBEnabled Int NonSocketed L3
  Maximum Cache Size            1800h - 6144K
  Installed Size                1800h - 6144K
  Supported SRAM Type           0020h - Synchronous
  Current SRAM Type             0020h - Synchronous
  Cache Speed                   0ns
  Error Correction Type         Specification Reserved
  System Cache Type             Unified
  Associativity                 12-way Set-Associative
  Maximum Cache Size 2          4320334c - 1126183756l Kb
[OEM Strings (Type 11) - Length 5 - Handle 001eh]
  Number of Strings             3
   1                            OemString1
   2                            OemString2
   3                            OemString3
[System Configuration Options (Type 12) - Length 5 - Handle 001fh]
[Physical Memory Array (Type 16) - Length 23 - Handle 0024h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              33554432KB
  Memory Error Inf Handle       [No Errors]
  Number of Memory Devices      2
[Memory Device (Type 17) - Length 40 - Handle 0025h]
  Memory Error Info Handle      [No Errors]
  Total Width                   64 bits
  Data Width                    64 bits
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  Form Factor                   0dh - SODIMM
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  Device Locator                ChannelA-DIMM0
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  Manufacturer                  Samsung
  Serial Number                         
  Asset Tag Number                       
  Part Number                   M471A5244CB0-CRC   
  Attributes                    1
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  Configured Memory Speed       2133
  Minimum Voltage               1500
  Maximum Voltage               1500
  Configured Voltage            1200
[Memory Device (Type 17) - Length 40 - Handle 0026h]
  Memory Error Info Handle      [No Errors]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                ChannelB-DIMM0
  Bank Locator                  BANK 2
  Memory Type                   1ah - DDR4
  Type Detail                   4080h - Synchronous Unbuffered (Unregistered)
  Speed                         2133MHz
  Manufacturer                  Ramaxel
  Serial Number                         
  Asset Tag Number                       
  Part Number                   RMSA3270ME86H9F-2666
  Attributes                    1
  Extended Size                 0
  Configured Memory Speed       2133
  Minimum Voltage               1250
  Maximum Voltage               1500
  Configured Voltage            1200
[Memory Array Mapped Address (Type 19) - Length 31 - Handle 0027h]
  Starting Address              00000000h
  Ending Address                007fffffh
  Memory Array Handle           0024h
  Partition Width               02
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 0028h]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Device Handle          0025h
  Mem Array Mapped Adr Handle   0027h
  Partition Row Position        [Unknown]
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[Memory Device Mapped Address (Type 20) - Length 35 - Handle 0029h]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Device Handle          0026h
  Mem Array Mapped Adr Handle   0027h
  Partition Row Position        [Unknown]
  Extended Starting Address     0000000000000000h
  Extended Ending Address       0000000000000000h
[ (Type 256) - Length 17 - Handle 0032h]
[ (Type 256) - Length 11 - Handle 0033h]
[ (Type 256) - Length 8 - Handle 0034h]
[ (Type 256) - Length 8 - Handle 0035h]
[ (Type 256) - Length 20 - Handle 0036h]
[ (Type 256) - Length 64 - Handle 0037h]
[ (Type 256) - Length 5 - Handle 0038h]
[ (Type 256) - Length 6 - Handle 0039h]
[ (Type 256) - Length 81 - Handle 003bh]
[ (Type 256) - Length 26 - Handle 003ch]
[ (Type 256) - Length 26 - Handle 003dh]
[ (Type 256) - Length 75 - Handle 003eh]
[ (Type 256) - Length 54 - Handle 003fh]
[ (Type 256) - Length 14 - Handle 0040h]
[ (Type 256) - Length 18 - Handle 0041h]
[ (Type 256) - Length 4 - Handle feffh]
 
Çözüm
Anladığım kadarıyla touchpad aygıtınızda sorun var. Devre dışı bırakmayı dener misiniz? Cihaz modeliniz nedir?

Devre dışı bıraktım aygıt yöneticisinden. Umarım aynı sorun tekrar olmaz, şu ana dek olmadı ama zaten her zaman değil ara sıra oluyordu. Cihazın modeli Intel Core i5-8250U işlemcili Lenovo IdeaPad 330 81DE.


Görev yöneticisinde Başlangıç sekmesine baktığımda orada devre dışı bırakabileceğim "ETDCtrl.exe" diye bir öge yoktu.

O yüzden bunun yerine Aygıt Yöneticisi > Fare ve diğer işaretleme aygıtları > ELAN'a sağ tıklayarak "cihazı devre dışı bırak" seçeneğini seçtim. Aynı etkiyi yaratmasını umut ediyorum. Sorun her zaman değil ara sıra olduğundan sorunun tamamen çözüldüğüne hemen emin olamıyorum.

Zaten touchpad hiç kullanmadığım ve sadece mouse kullandığım için touchpad'in çalışmaması benim için sorun değil.
 
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