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Greetings, thank you for contacting MSI Support.
Thank you for reaching out and sharing your concerns. We understand how frustrating this situation can be, and we appreciate the opportunity to clarify MSI’s warranty policy.
Please be informed that shipping damage is not covered under MSI’s Standard Warranty. This is why we strongly advise customers to carefully and securely pack their units before shipping them to our service centers. Please be sure to package your items inside a sturdy carton box.
Please make sure the prodcut is well cushioned and secured using proper packaging material to prevent shipping damages. Ensuring proper packaging helps minimize the risk of damage during transit.
Please understand that MSI is not responsible for any loss or damages caused by shipping or improper packaging.
All the best,
MSI Customer Service Team